Returns & Exchanges

Due to the perishable nature of our meat and seafood products, we cannot accept physical returns; however, if your order arrives damaged or fails to meet our high quality standards, we are committed to making it right.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your box to ensure all items are present and that products are still frozen or cold to the touch.

• 2.
  Document the Issue

  If there is a problem with your order, take clear photographs of the packaging and the specific items in question to help us assist you faster.

• 3.
  Contact Support

  Reach out to our Member Support team within 7 days of delivery via email or live chat with your order number and photos.

• 4.
  Resolution Process

  Our team will review your claim and provide a resolution, which may include a replacement of the items in your next box or a credit to your account.