Frequently Asked Questions
Everything you need to know about your high-quality meat delivery.
Where does ButcherBox source its meat?
We source our beef from 100% grass-fed and grass-finished cattle, our pork from heritage breeds, and our chicken from free-range, organic farms. We prioritize partners who uphold high standards for animal welfare and environmental sustainability.
How is the meat packaged for shipping?
Your order is packed in an insulated box with dry ice to ensure it stays frozen during transit. Our packaging is designed to be eco-friendly, using recycled fibers and curbside-recyclable materials whenever possible.
Can I customize my subscription box?
Yes! You can choose a Custom Box to hand-select every cut you receive, or opt for a Curated Box where our experts pick the best seasonal cuts for you. You can also adjust your delivery frequency at any time.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order or a product arrives damaged, please contact our customer support team within 7 days for a replacement or a refund.
Do you offer free shipping?
Yes, we offer free shipping on every subscription box delivered within the contiguous United States. There are no hidden delivery fees for our standard member shipments.
How do I manage or cancel my membership?
You have full control over your membership through your account dashboard. You can pause, skip a delivery, or cancel your subscription at any time before your next billing date.